Shipping + Returns
Shipping + Tracking
Order Processing:
- All orders will be processed and dispatched for shipping within 48 hours of payment confirmation.
- Personalized jewellery will take 2 weeks to be dispatched
Delivery Options:
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Standard Delivery Tracked: $8.00: Estimated Delivery Timeframe: 3-7 Business Days
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Express Delivery Tracked: $11.00: Estimated Delivery Timeframe: 1-3 Business Days
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Express Delivery Tracked (FREE for orders over $150): Estimated Delivery Timeframe: 1-3 Business Days
Tracking Information:
- Tracking numbers will be provided via email once your order has been shipped, allowing you to easily monitor the status of your delivery.
Returns
Returns Policy:
- Our returns policy is applicable for up to 7 days after you, as the customer, have physically received the order.
Exclusions:
- Please note that, for hygiene reasons, earrings and body accessories cannot be returned for an exchange or refund. However, our sales team will be happy to provide images of earrings or hair accessories being worn by a real person to help you assess size and appearance.
Conditions for Returns:
- To be eligible for a return, items must be in their original purchase condition, unworn, and unmarked, minus shipping.
- All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return.
- Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
Refunds and Credits:
- If you are not completely satisfied with your purchase, we will gladly offer a refund or credit for eligible products.
Contact Us:
- If you have any questions or need assistance with your return, please don't hesitate to email us at info@borinajewellery.com. Our customer support team is here to help.